Reliable IT is a prerequisite for all data processing. We ensure the trouble-free and secure operation of your systems and applications. We install, monitor, support and maintain sophisticated IT infrastructures and the applications based on them. We support you in all situations via remote access or with on-site assignments.
The prerequisites for trouble-free system operation are created before an application goes live. This is why we provide you with development, test and production environments or support you in the operation of such environments.
We ensure that security-relevant components, operating systems and applications are always at the latest patch level and continuously update system-relevant documentation.
We use monitoring tools to monitor the systems and carry out preventive service measures in advance. Ultimately, potential problems should be identified before they occur and failures should be rectified quickly or avoided altogether. All processes are managed transparently for customers in an issue tracking system.
With our ITIL-oriented support organization, we ensure that incidents are processed within the agreed service times and that reception, response and recovery times are adhered to.